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Your Care Plan Guide

Understanding your care plan and the services available to you.

What is C.H.A.P.?

C.H.A.P. stands for Chaplain Helpful Assistance Program.

It's a free service that helps connect you with community resources like food assistance, counseling, recovery meetings, and more.

A chaplain, social worker, or case manager used this tool to find services that fit YOUR schedule and location.

Access Your Care Plan Online

You can view your care plan anytime through our secure Client Portal. This is perfect if you lost your printed copy or need to look up service details.

How to Access Your Care Plan

  1. 1Click the button below or visit https://chap.midwestcyber.net/portal
  2. 2Enter your email address or phone number
  3. 3Check your email or text messages for a verification code
  4. 4Enter the code to securely access your care plan

Note: The verification code expires after 10 minutes for your security. If you don't receive a code, check your spam folder or contact your care coordinator.

Understanding Your Care Plan

You may have received a text message with your care plan, or been given a printed copy. Here's what it includes:

Your Matched Services

Each service in your care plan includes:

  • Service Name - The organization or program
  • Type - What kind of help they provide (food, counseling, etc.)
  • Recommended Day & Time - When to visit based on your schedule
  • Address - Where the service is located
  • Distance - How far from your location

Why These Services?

Services were matched based on:

  • • Your work schedule (so you don't miss work)
  • • Your transportation options
  • • Distance from where you live
  • • The types of help you need

What To Do Next

1

Review Your Services

Look at each service in your care plan. Make sure the times work for you.

2

Prepare to Visit

Before going to a service:

  • • Bring ID if you have it
  • • Know what you need help with
  • • Arrive a few minutes early
  • • Some services may require appointments - call ahead
3

Keep Track

  • • Save your care plan text message
  • • Mark appointments on your calendar
  • • Keep the printed copy if you received one

Types of Services

Food Assistance

Free groceries, hot meals, food pantries

Counseling

Mental health counseling, therapy, emotional support

Recovery Support

AA/NA meetings, addiction recovery programs

Housing

Emergency shelter, rental assistance

Medical Care

Free clinics, health screenings

Employment

Job training, resume help, job placement

Other Services

Legal aid, childcare, transportation, and more community resources

Common Questions

Is this free?

Yes. The services matched to you are free community resources.

Do I need to use all the services?

No. Use whatever services you need. It's your choice.

What if the times don't work for me?

Contact your chaplain or social worker. They can create a new plan with different times.

Can I bring family members?

Many services welcome families. Call ahead to confirm.

What if I need different help?

Let your care coordinator know. They can find additional resources.

Getting More Help

If you have questions:

  1. 1Contact your chaplain or social worker - They created your care plan
  2. 2Call the service directly - Phone numbers may be on your care plan
  3. 3Visit 211 - Dial 2-1-1 for local community resources

Your Rights & Privacy

Your Rights

  • You have the right to refuse any service
  • Services are offered without discrimination
  • You can request a new care plan anytime

Your Privacy (HIPAA Protected)

  • Your information is encrypted - Your name, phone, and address are protected
  • You control who sees your data - During intake, you choose who can access your information
  • Access expires automatically - You can set how long your authorization lasts
  • You can revoke access anytime - Contact your care coordinator to change who can see your data

Tips for Success

  1. 1

    Start with one service

    Don't overwhelm yourself

  2. 2

    Be honest about your needs

    Helpers want to help

  3. 3

    Keep appointments

    Respect the organizations' time

  4. 4

    Ask questions

    No question is too small

  5. 5

    Follow up

    Check in with your care coordinator

Emergency Resources

If you're in crisis:

911

Emergency

988

Suicide Prevention

Text HOME to 741741

Crisis Text Line

1-800-799-7233

Domestic Violence Hotline

This care plan was created with C.H.A.P. to help you access community support.

You are not alone.