Privacy Policy

CHAP (Chaplain Helpful Assistance Program) is a service provided by Midwest Cyber, LLC ("we," "us," or "our"). This Privacy Policy describes how we collect, use, and share information when you use our services at https://chap.midwestcyber.net (the "Service").

By using CHAP, you agree to the collection and use of information in accordance with this Privacy Policy.

We collect information you provide directly to us, including:

• Contact information (name, phone number, email address)
• Address and location information
• Service needs and preferences
• Schedule and availability information
• Communications you send to us via SMS or other channels

We use the information we collect to:

• Coordinate referrals to community services that match your needs
• Send SMS notifications about your assistance plan and scheduled services
• Communicate updates, reminders, and important information about your care
• Respond to your inquiries and provide customer support
• Improve our services and develop new features
• Comply with legal obligations

We implement appropriate technical and organizational security measures to protect your personal information, including:

• End-to-end encryption (AES-256-GCM) for sensitive personal information
• Secure transmission via HTTPS/TLS
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Audit logging of data access

We may share your information in the following circumstances:

• Service Providers: With community service organizations to coordinate your care and connect you with resources that match your needs
• Care Coordinators: With authorized healthcare chaplains and social workers who are facilitating your care plan
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given explicit permission

We do not sell your personal information to third parties.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of SMS communications at any time
• Withdraw consent for data processing

CHAP is designed to comply with the Health Insurance Portability and Accountability Act (HIPAA) when handling Protected Health Information (PHI). Care coordinators using CHAP are required to obtain appropriate HIPAA authorization before accessing or sharing client health information.

For more information about our HIPAA privacy practices, authorized users can view our detailed Notice of Privacy Practices within the application.

If you have questions about this Privacy Policy or our data practices, please contact us: